What is the FactionFab 1-Year Limited Warranty Policy?
Manufacturer’s Limited 1-Year Warranty. FactionFab-branded products are warrantied to the original owner against manufacturing defects in materials and workmanship. FactionFab shall warrant that all products manufactured by them shall be free from defects in material or workmanship, however, it does not cover normal wear and tear or damage from misuse. Wear and tear is damage that naturally and inevitably occurs as a result of normal use.
Regardless of how carefully you use, or how well you care for your FactionFab product, like all performance parts it will eventually begin to show age and wear. Common examples of wear and tear that would not be covered under the warranty include denting, abrasions or scratches, color changing from heat in exhaust components and so on.
FactionFab shall provide an express warranty that should any product prove to be defective in workmanship or materials within a period of twelve (12) months from the delivery thereof, FactionFab shall repair or replace at its own discretion and subject to customer acceptance.
This warranty is available in the United States and Canada.
This warranty gives you specific legal rights; you may have other rights, which vary from state to state.
How do I start the warranty process?
The first step is to contact us: sales@factionfab.com and let us know of your issues/concerns. From there, a customer service representative will personally work with you to determine coverage eligibility and the best path forward. For the quickest service, please include your contact information and photos or video of the failed product along with a copy of your receipt/invoice in your initial email.
Upon request from your customer service representative, your product might need to be returned to us for inspection or other reasons. All shipping for warranty purposes must be pre-paid and we highly recommend insurance on the package. FactionFab cannot be liable for lost or damaged in-bound packages.